Confidentiality and Security
information, or an opinion, about a customer, whose identity is
apparent, or can be reasonably ascertained, from that information or
opinion. This includes information we have collected from people through
our stores, over the phone through our customer service centres and over
Safemode takes your privacy very seriously.
We consistently monitor and update our state of the art website security
system to protect our customers at all cost. This is achieved primarily
through the use of the industry standard SSL encryption technology. This
technology encrypts all your personal information as well as user and
credit card data which prevents it from being intercepted over the
Internet. Finally, we will never share or sell your personal
information, including your email address, to other companies for any
reason, except as required by law.
notify you by posting an updated version of the policy on our Web site.
given you specific notice of any change.
information is important to us
Safemode recognises the importance of your privacy, and that you have a
right to control how your personal information is collected and used.
includes utilising any facilities via the web sites.
to Safemode collecting, using and disclosing information about
Customer of the kind referred to in clause 16(c) for various
purposes, including to:
Products and services to Customer and the management of Customer's
with Customer about the Products and services which Safemode or its
partners or affiliates may provide to Customer;
Terms and any Sales Contract; and
Safemode, at the
written request of Customer, will:
Customer with access to any personal information relating to
Customer held by Safemode; and
amend any personal information relating to Customer held by Safemode
which is inaccurate or out of date.
handle Customer's personal information in accordance with relevant
applies to the services offered on Safemode Web site operated by
Safemode Web site. Usage of the Web site is conditional upon you
information about you
Safemode will not
collect any personal information about you without your consent. We only
collect personal information that you tell us about yourself . If you
contact us, we may keep a record of that contact.
communicate with you
We may contact
you at the email or other address which you provide to us in order to
provide you with updated information about our Web site, contact you in
relation to your account or an order which you have placed or provide
you with other information about our products and services. If you do
not wish to receive this, you may remove your name from our list by
visiting our Web site and following the instructions, or e-mail us at
Please allow 2 days for this to be processed.
to external websites
This site contains
links to other sites. Safemode is not responsible for the privacy
practices or the content
of sites that are
linked to this site via hyperlinks, banner advertising or otherwise.
Please take care at all times to check whose site you are visiting.
You should not send
any information or material that you consider to be confidential or
proprietary, to Safemode or any other person, through this Web site. Any
information or material sent to Safemode at, or through this Web site,
is deemed to be not confidential. You are deemed to grant to Safemode an
unrestricted, irrevocable licence to use, reproduce, display, perform,
modify, transmit and distribute all materials or information sent by you
to or through this Web site. Safemode is free to use any ideas,
concepts, know-how or techniques that you send to Safemode, for any
When we collect
personal information from an customer, we will ensure that we do so in a
fair manner and that we let the customer know where and how to contact
our organisation. We will only collect information that is necessary for
one or more of our functions or activities.
Whenever we collect
personal information from third parties concerning a customer, we will
take reasonable steps to advise that customer as soon as is practicable.
We will advise
customers of the purposes for which their personal information is
If we collect
sensitive information (as defined under the Act), we will treat it with
the utmost security and confidentiality. We will ensure that it is not
collected for any purposes, other than those for which we have obtained
the customer's consent, unless the law requires otherwise, or other
exceptional circumstances prevail as described under the Act.
Where an customer
chooses not to provide requested information, we will advise that
customer of what impact this non-disclosure may have. For example,
withholding certain information may limit our ability to market relevant
offers or services to customers.
information we collect is in most cases supplied by you when you
register your details, place an order or provide feedback to us.
Generally, the information we collect includes your name, address,
delivery address, phone number and e-mail address.
registration form requires users to give us potentially sensitive
personal information (e.g. your name, email address and credit card
number). We use your IP address to help diagnose possible problems and
to administer our Web site. Your IP address is used to help identify you
and your shopping cart on an impersonal, confidential basis. We use
cookies for purposes such as basket content tracking but never for any
personally identifiable function. This information is not given,
sold, traded, or in any other way passed along to any outside or third
party source. Safemode is committed to respecting the privacy and desire
for anonymity of our visitors and customers. All information given to
Safemode is for the purpose of completing a transaction and remains
A 'cookie' is a packet
of information that allows the server (the computer that houses the web
site) to identify and interact more effectively with your computer.
When you use one of our
web sites, we send you a temporary cookie that gives you a unique
identification number. A different identification number is sent each
time you use our web sites. Cookies do not identify customer users,
although they do identify a user's browser type and your Internet
Service Provider (ISP).
You can configure your
browser to accept all cookies, reject all cookies, or notify you when a
cookie is sent. Please refer to your browser instructions or help
screens to learn more about these functions. If you reject all cookies,
you may not be able to use our web sites.
Collection of credit card details
card details are collect at check out to bill for the products and
services. Safemode uses Verisign to as Internet Payment Gateway
provider. Safemode does not have access to customer credit card details
and credit card security is under strict control of Verisign and the
acquiring bank. Customer's
credit card number
must be entered each time the customer selects online credit card
payment for each new order.
We may offer online surveys that ask visitors for demographic,
behavioral, opinion or geographical information. All surveys are
strictly voluntary and do not require completion in order to perform any
function on www.Safemode.com.au.We may use this data to tailor our
visitor's experience at our site, showing them content that we think
they might be interested in, or displaying content according to their
preferences. Only impersonal information such as this is potentially
shared with advertisers on an aggregate, impersonal and customer
The Safemode web servers use sophisticated encryption when accepting and
transmitting your secure information. The use of Secure Sockets Layer (SSL)
technology is presently the safest way to send credit card information
over the Internet. Information is encrypted on your computer, then
decrypted when we receive it on our end, preventing anyone from
accessing any information in between your computers and our servers. To
ensure your security, we recommend the use of SSL-capable browsers, like
Netscape 3.0 or Internet Explorer 3.0 or higher. If for any reason you
do not feel safe and secure while placing an order on our website PLEASE
give us a call and one of our representatives can help you place your
order over the phone.
Our goal is to
protect the personal information collected by Safemode and its
businesses. Personal information will be managed confidentially and
securely and destroyed appropriately when no longer required.
We will monitor and
implement appropriate technical advances or management processes, to
safeguard personal information.
We are committed to
keeping secure the personal information you provide to us. We take all
reasonable precautions to protect the personal information we hold about
you from misuse and loss and from unauthorised access, modification or
We have a range of
physical and technology policies in place to provide a robust security
environment. We ensure the on-going adequacy of these measures by
regularly reviewing them.
Our online security
measures include, but are not limited to:
- encrypting data sent
from your computer to our systems during Internet transactions and
customer access codes transmitted across networks;
- employing firewalls,
intrusion detection systems and virus scanning tools to prevent
unauthorised persons and viruses from entering our systems; and
We will take all
reasonable steps to store your personal information securely. In
particular, we want you to feel confident in dealing with us on the
Internet. For many of our customers, we realise this an unfamiliar way
of buying products and services.
employees or sub-contractors in our customer service, marketing, store,
warehouse systems and IT areas have access to our customers' personal
information, and only under strict controls and procedures.
sites use a process called Secure Sockets Layer (SSL) technology. We use
industry standard 128 bit encryption.
SSL locks all
critical information passed from you to us, such as payment information,
in an encrypted envelope, making it extremely difficult for this
information to be intercepted.
security of customer's personal information
Safemode will endeavour
to take all reasonable steps to keep secure any information which we
hold about you, and to keep this information accurate and up to date.
Safemode will not be held responsible for events arising from
unauthorised access to your personal information. Safemode may use
overseas facilities to process or back up its information and as a
result, may transfer your personal information to our overseas
facilities for storage. Please notify us immediately if there is any
unauthorised use of your account by any other Internet user or any other
breach of security. For the purposes of viewing our Web site you will
have a user name and password. You are responsible for the security and
confidentiality of your password and log-in information.
We will only
disclose personal information in accordance with the Privacy Act.
This means that
personal information may be disclosed:
for the purposes
for which we have advised that we are collecting it, and for related
purposes that the customer would reasonably expect,
where we have the
consent of the customer to do so,
as required by
circumstances where permitted under the Act.
disclose necessary information to implement our terms of service,
protect the rights, property or personal safety of another user, any
member of the public or Safemode, or if our assets and operations are
transferred to another party as a going concern. Safemode may
occasionally sends you information and product updates which you have
disclosure or access
unauthorised disclosure of, or access to, personal information by our
employees, contractors or agents, as a serious breach of this policy.
Appropriate action (which may include disciplinary or legal action) will
be taken in such cases.
Access to personal
Customers will be
able to access their personal information upon request
by contacting us at firstname.lastname@example.org.