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1. Full-time team
of IT Professionals vs.
Sub-contractor network:
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computer service companies use a network of sub-contractors.
While hiring sub-contractors, work quality is treated with less
importance since it is not their business that they represent.
Typically a sub-contractor receives jobs, go to the client site
and do the job. If the machine is taken away, they will bring
the machine back to their "home" workshop and return the machine
at an agreed time. |
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Safemode difference:
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We worked diligently over
the years to build a strong committed team of full-time staffs.
Our workshops are fully equipped with specialised laptop and
computer repair tools, testing areas, and electronic quality
control system. Each office is operated by a team of 4-5 IT
Professionals with a branch manager. Our IT Professionals are
highly qualified with MCSE, CCNA, CCNP certifications and have
7-10 years of practical experience. |
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OUR GUARANTEES
TERMS AND CONDITIONS
1. 3 MONTH SERVICE
WARRANTY
All service
works are under three month warranty from the date of machine repair,
return, signed and accepted by the customer. Safemode warrants that the
service rendered will be subject to the certified standards by Safemode.
The 3 month warranty claim will be serviced under the conditions that it
is not the customer’s fault or wrong doings, the problems are within the
scope of the warranted job and the reappearing problems are due to the
technician incompletion of the job.
A. It
is not the customer’s fault or wrong doings: Safemode does not warrant
the service for subsequent actions by the customer after the machine has
been returned and shown to the customer to be in good working order,
such as customer do-it-yourself reinstallation of the operating system,
surfing of spyware source websites, reinstallation of software that has
been known or marked by our technician to potentially cause conflicts
with the operating system or other software.
B. The
problem is within the scope of the warranted job: the warranty covers
for repeating problems and requests by customers that can be shown to
have not been completed by the technician properly. If the technician
attends onsite and the problems the customer identify are not within the
scope of the warranted job or the problems do not appear as the customer
describe, the customer is liable to pay for the visit as an entire new
job.
C.
The problems reappear due to the technician incompletion of the job: Our
technicians always thoroughly check the system to make sure all your
requests are completed and other common issues resulted from the
diagnosed problems are tested before leaving. If the problems reappear
without any subsequent actions by the customer a warranty job will be
provided to fix the problem to its entirety.
VIRUS AND SPYWARE
RE-INFECTION: It is often possible for a computer to be reinfected
with the same spyware and virus that have been removed by our
technicians. Spyware infection and reinfection can be as easy as
visiting a bad website. If our technicians have provided you with the
instructions and recommendations on protection software and you have not
followed the recommendation, we can not service your warranty claim for
the reappearing problem.
2. UPFRONT QUOTE
Call-out fees will apply for certain locations depending on travel time.
Quotes are valid for 7 days unless notified in advance. We reserve the
right to adjust the quote according to hardware and software conditions
if found differently from the time the technician composes the quote. Any
adjustment will be communicated with the client before we proceed.
3. SERVICE PRICE MATCHING PROGRAM
In order for us to match the price of the same
service, the Customer needs
to show us a current advertisement, or
formal quotation from another computer service
company with valid contact telephone number so we can confirm the
price is current and valid.
Price matching will be
applied on labour charge only, please check with our staffs for more
details
4.
SAME DAY OR 24 HR SERVICE OR FREE OF CHARGE
This guarantee applies exclusively to service scheduled through our
service hotline 1800 85 83 82 for Microsoft-based systems. 24hr
service must be requested over the phone no later than 10 a.m. Monday
through Friday, excluding holidays, using the same time zone as the
physical location of the appointment. 24hr service is scheduled on a
first come, first serve basis only. 24hr service guarantee does not
apply to warranty jobs. Safemode may assign specific appointment times
at its discretion, either for its own purposes or as a courtesy to
customers, but the company only guarantees that a technician will arrive
by midnight. Customer requests for specific appointment times are not
covered by this guarantee in any way. This guarantee only applies to the
initial visit by a Safemode technician and does not ensure that all
necessary work can be completed on the same day. Any changes made by a
customer to a same day service request that is already scheduled void
this guarantee in its entirety. In the event Safemode is unable to
provide 24 hour service to a customer, a credit of up to $270 maximum
will be applied toward labour charges on the next available appointment
scheduled by the customer through our service hotline as listed above.
This credit does not apply to call out fees and hardware or software
purchases. This offer is limited to one per customer. Safemode may
cancel this offer at any time.
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