of IT Professionals vs.
computer service companies use a network of sub-contractors.
While hiring sub-contractors, work quality is treated with less
importance since it is not their business that they represent.
Typically a sub-contractor receives jobs, go to the client site
and do the job. If the machine is taken away, they will bring
the machine back to their "home" workshop and return the machine
at an agreed time.
We've worked diligently over
the years to build a strong committed team of full-time staffs.
Our workshops are fully equipped with specialised laptop and
computer repair tools, testing areas, and electronic quality
control system. Each office is operated by a team of 4-5 IT
Professionals. Our IT Professionals are
highly qualified with MCSE, CCNA, CCNP certifications and have
7-10 years of practical experience.
TERMS AND CONDITIONS
SAME DAY OR 24 HR SERVICE
This guarantee applies exclusively to service scheduled through our
service hotline 1800 85 83 82 for Microsoft-based systems. 24hr
service must be requested over the phone no later than 10 a.m. Monday
through Friday, excluding holidays, using the same time zone as the
physical location of the appointment. 24hr service is scheduled on a
first come, first serve basis only. 24hr service guarantee does not
apply to warranty jobs. Safemode may assign specific appointment times
at its discretion, either for its own purposes or as a courtesy to
customers, but the company only guarantees that a technician will arrive
by midnight. Customer requests for specific appointment times are not
covered by this guarantee in any way. This guarantee only applies to the
initial visit by a Safemode technician and does not ensure that all
necessary work can be completed on the same day. Any changes made by a
customer to a same day service request that is already scheduled void
this guarantee in its entirety. In the event Safemode is unable to
provide 24 hour service to a customer, a credit of up to $270 maximum
will be applied toward labour charges on the next available appointment
scheduled by the customer through our service hotline as listed above.
This credit does not apply to call out fees and hardware or software
purchases. This offer is limited to one per customer. Safemode may
cancel this offer at any time.
2. PROBLEM SOLVED OR YOUR MONEY BACK
This guarantee applies to scenarios where: quotes, or solutions that
Safemode recommendeds to a customer are accepted by the customer; and
problems are found unresolved due to non-hardware issues at the time
when the customer picks up his/her computer, or within the same day when
the customer receives his/her computer back; and problems are not caused
by third-party software. Otherwise 3 Month Service Warranty will apply
(see below). The customer will need to give Safemode technician a
reasonable amount of time (minimum of 48 business hours) to resolve any
outstanding problems first before money back guarantee is considered. A
refund of any paid money for labour charge will be issued by Safemode to
the customer via Safemode's prefered method, day, and time. Call-out
fee, parkings, quoting fee, courier fees are not refundable. This guarantee is per
problem, per computer and per customer only. Safemode reserve the rights
to cancel this guarantee at anytime without prior notice.
3. 3 MONTH SERVICE
works are under three month warranty from the date of machine repair,
return, signed and accepted by the customer. Safemode warrants that the
service rendered will be subject to the certified standards by Safemode.
The 3 month warranty claim will be serviced under the conditions that it
is not the customerís fault or wrong doings, the problems are within the
scope of the warranted job and the reappearing problems are due to the
technician incompletion of the job.
is not the customerís fault or wrong doings: Safemode does not warrant
the service for subsequent actions by the customer after the machine has
been returned and shown to the customer to be in good working order,
such as customer do-it-yourself reinstallation of the operating system,
surfing of virus spyware source websites, reinstallation of software that has
been known or marked by our technician to potentially cause conflicts
with the operating system or other software.
problem is within the scope of the warranted job: the warranty covers
for repeating problems and requests by customers that can be shown to
have not been completed by the technician properly. If the technician
attends onsite and the problems the customer identify are not within the
scope of the warranted job or the problems do not appear as the customer
describe, the customer is liable to pay for the visit as an entire new
The problems reappear due to the technician incompletion of the job: Our
technicians always thoroughly check the system to make sure all your
requests are completed and other common issues resulted from the
diagnosed problems are tested before leaving. If the problems reappear
without any subsequent actions by the customer a warranty job will be
provided to fix the problem to its entirety.
Warranty jobs do not renew warranty. The warranty cover is from original
date of the invoice which was paid for.
No warranty is applied for non-paid services (i.e. free computer cleaning,
free RAM upgrades).
Customers are responsible for any fees to deliver computer(s) and/or
part(s) to Safemode for warranty claim. Safemode will be responsible for
returning the computer(s) and/or part(s) to customers after warranty
repairs or replacement.
There is no warranty
for the following services:
- Removing or installing non-electronic components or
parts (ie removing jammed CD/DVD from CD/DVD drive).
or uninstalling software and programs (ie
installing/uninstalling antivirus software or any other
- Removing passwords.
- Cleaning spilt liquid on
Returned computers/goods under warranty will be repaired, or
replaced, or refunded at Safemode's sole discretion.
VIRUS AND SPYWARE
RE-INFECTION: It is often possible for a computer to be reinfected
with the same spyware and virus that have been removed by our
technicians. Spyware infection and reinfection can be as easy as
visiting a bad website. If our technicians have provided you with the
instructions and recommendations on protection software and you have not
followed the recommendation, we can not service your warranty claim for
the reappearing problem.
4. UPFRONT FREE QUOTE
Quotes are valid for 7 days unless notified in advance. We reserve the
right to adjust the quote according to hardware and software conditions
if found differently from the time the technician composes the quote. Any
adjustment will be communicated with the client before we proceed.
Upfront quote might not be available for onsite jobs where fees are
charged at hourly rate.