Full-time team of IT Professionals vs. Sub-contractor network:

Most computer service companies use a network of sub-contractors. While hiring sub-contractors, work quality is treated with less importance since it is not their business that they represent. Typically a sub-contractor receives jobs, go to the client site and do the job. If the machine is taken away, they will bring the machine back to their "home" workshop and return the machine at an agreed time.

Safemode difference:

We've worked diligently over the years to build a strong committed team of full-time staffs. Our workshops are fully equipped with specialised laptop and computer repair tools, testing areas, and electronic quality control system. Each office is operated by a team of 4-5 IT Professionals. Our IT Professionals are highly qualified with MCSE, CCNA, CCNP certifications and have 7-10 years of practical experience.

OUR GUARANTEES

	Same Day Service or 24 Hour Response1! We strive to be the best people in IT Service Industry. We guarantee our technician will be at your door on the same day or within 24 hours if you call before 10AM.
	Problem Solved or Your Money Back2! At Safemode, we're result-oriented and always take pride in our work. If we cannot provide a solution, you won't have to pay. It's a "fair deal" that we believe all of our customers should have.
	We Service Computer. We Sell Peace of Mind Safemode’s success depends on the customer satisfaction. That is why all our works are covered with 3 MONTH QUALITY SATISFACTION WARRANTY3.
	Upfront FREE Quote. No hidden charges All services carried out by Safemode Technicians are quoted upfront and there is no hidden charges and surprised costs. Be confident that you'll know exactly how much it will cost and decide whether to proceed with the quote or not4.

TERMS AND CONDITIONS

1. SAME DAY OR 24 HR SERVICE
This guarantee applies exclusively to service scheduled through our service hotline 1800 85 83 82 for Microsoft-based systems. 24hr service must be requested over the phone no later than 10 a.m. Monday through Friday, excluding holidays, using the same time zone as the physical location of the appointment. 24hr service is scheduled on a first come, first serve basis only. 24hr service guarantee does not apply to warranty jobs. Safemode may assign specific appointment times at its discretion, either for its own purposes or as a courtesy to customers, but the company only guarantees that a technician will arrive by midnight. Customer requests for specific appointment times are not covered by this guarantee in any way. This guarantee only applies to the initial visit by a Safemode technician and does not ensure that all necessary work can be completed on the same day. Any changes made by a customer to a same day service request that is already scheduled void this guarantee in its entirety. In the event Safemode is unable to provide 24 hour service to a customer, a credit of up to $270 maximum will be applied toward labour charges on the next available appointment scheduled by the customer through our service hotline as listed above. This credit does not apply to call out fees and hardware or software purchases. This offer is limited to one per customer. Safemode may cancel this offer at any time.

2. PROBLEM SOLVED OR YOUR MONEY BACK
This guarantee applies to scenarios where: quotes, or solutions that Safemode recommendeds to a customer are accepted by the customer; and problems are found unresolved due to non-hardware issues at the time when the customer picks up his/her computer, or within the same day when the customer receives his/her computer back; and problems are not caused by third-party software. Otherwise 3 Month Service Warranty will apply (see below). The customer will need to give Safemode technician a reasonable amount of time (minimum of 48 business hours) to resolve any outstanding problems first before money back guarantee is considered. A refund of any paid money for labour charge will be issued by Safemode to the customer via Safemode's prefered method, day, and time. Call-out fee, parkings, quoting fee, courier fees are not refundable. This guarantee is per problem, per computer and per customer only. Safemode reserve the rights to cancel this guarantee at anytime without prior notice.

3. 3 MONTH SERVICE WARRANTY
All service  works are under three month warranty from the date of machine repair, return, signed and accepted by the customer. Safemode warrants that the service rendered will be subject to the certified standards by Safemode. The 3 month warranty claim will be serviced under the conditions that it is not the customer’s fault or wrong doings, the problems are within the scope of the warranted job and the reappearing problems are due to the technician incompletion of the job.

1. It is not the customer’s fault or wrong doings: Safemode does not warrant the service for subsequent actions by the customer after the machine has been returned and shown to the customer to be in good working order, such as customer do-it-yourself reinstallation of the operating system, surfing of virus spyware source websites, reinstallation of software that has been known or marked by our technician to potentially cause conflicts with the operating system or other software.
2. The problem is within the scope of the warranted job: the warranty covers for repeating problems and requests by customers that can be shown to have not been completed by the technician properly. If the technician attends onsite and the problems the customer identify are not within the scope of the warranted job or the problems do not appear as the customer describe, the customer is liable to pay for the visit as an entire new job.
3. The problems reappear due to the technician incompletion of the job: Our technicians always thoroughly check the system to make sure all your requests are completed and other common issues resulted from the diagnosed problems are tested before leaving. If the problems reappear without any subsequent actions by the customer a warranty job will be provided to fix the problem to its entirety.
4. Warranty jobs do not renew warranty. The warranty cover is from original date of the invoice which was paid for.
5. No warranty is applied for non-paid services (i.e. free computer cleaning, free RAM upgrades).
6. Customers are responsible for any fees to deliver computer(s) and/or part(s) to Safemode for warranty claim. Safemode will be responsible for returning the computer(s) and/or part(s) to customers after warranty repairs or replacement.
7. There is no warranty for the following services:
   1. Data recovery services.
   2. Removing or installing non-electronic components or parts (ie removing jammed CD/DVD from CD/DVD drive).
   3. Installing or uninstalling software and programs (ie installing/uninstalling antivirus software or any other software).
   4. Removing passwords.
   5. Cleaning spilt liquid on computers.
8. Returned computers/goods under warranty will be repaired, or replaced, or refunded at Safemode's sole discretion.

VIRUS AND SPYWARE RE-INFECTION: It is often possible for a computer to be reinfected with the same spyware and virus that have been removed by our technicians. Spyware infection and reinfection can be as easy as visiting a bad website. If our technicians have provided you with the instructions and recommendations on protection software and you have not followed the recommendation, we can not service your warranty claim for the reappearing problem.

4. UPFRONT FREE QUOTE
Quotes are valid for 7 days unless notified in advance. We reserve the right to adjust the quote according to hardware and software conditions if found differently from the time the technician composes the quote. Any adjustment will be communicated with the client before we proceed. Upfront quote might not be available for onsite jobs where fees are charged at hourly rate.